Refund policy

We want you to be happy with your purchase from TrendCrate. If something isn't right, here's how returns and refunds work.

Returns

You have 30 days from the delivery date to request a return. To qualify, an item must be unused, in its original packaging, and in the same condition you received it. Some items cannot be returned, including items marked as final sale and gift cards.

To start a return, contact us at trendcratehq@gmail.com with your order number and the reason for the return. We'll provide instructions on where to send your item.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the item and packaging so we can make it right, at no cost to you.

Refunds

Once we receive and inspect your return, we'll notify you whether it's approved. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error.

Exchanges

The fastest way to get a different item is to return the original and place a new order once the return is accepted.

Contact Us

Questions about returns or refunds can be sent to trendcratehq@gmail.com.